Hooked On Custom Crafts 
Personalized Unique Crafts with Appeal​​

Frequently asked questions

 We strive to answer and post all of our FAQ's.  Please contact us and we'll be sure to answer your question as well as post it to our FAQ page.  Thank you!
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    How do I place an order on the website?
    Click on the Product Order Tab located on the the customer care/contact page and fill out the form. Email as a attachment to: DeniseLee@HookedOnCustomCrafts.com. We will send an invoice for your approval.
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    Can I have items shipped?
    Yes, the customer is responsible for shipping and handling charges.
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    How do I make a payment?
    An Invoice will be emailed for your approval and payment can be paid by all major credit cards.
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    4
    What credit cards are accepted?
    MasterCard, Visa, Discover, American Express and Debit cards.
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    Do you accept checks?
    Yes, checks must be mailed and cleared before production of item begins. Please call or email customer care for further information.
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    How do i place a custom order?
    Visit our customer care/contact page and fill out order form with your selection and email to us at: DeniseLee@HookedOnCustomCrafts.com or call us at 281-748-8538 and a member of our team will be gald assit you.
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    Can I make a split payment on purchases?
    Yes, however production of the product will not begin until all funds are received.
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    What is the company's guarantee?
    30 day guarantee. Products must be returned in the same condition as received. The customer is responsible for shipping and handling.
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    Does the company deliver?
    Yes, free delivery within a 10 mile radius of our location, Cibolo, TX. For orders over $100.00 free delivery with a 20 mile radius. Please call us for additional delivery options.